Policy Development

When managers don't have a policy to follow, it means they are at the mercy of the moment’s discretion. In addition to proper support and training to navigate difficult people issues, organizations need clearly defined policies to manage most effectively. A well developed and articulated policy provides transparency for all involved and creates an atmosphere of trust and fairness. More importantly it creates consistency in the most difficult moments, when a hard call needs to be made.

Many companies have an emergency response plan and even do safety drills to make sure they know how to navigate the situation when it counts the most. You need to do the same for challenging people management situations. Policies provide an overall understanding of expected behaviour and response to certain situations. Don't leave your people plan to chance.

Procedures

We need Procedures in place to help people do their jobs accurately, effectively and safely. This also helps to clearly define the expectations and job duties required, leading to better job satisfaction. Some of the main areas you want to have procedural clarity include:

Safety
- Workplace health and safety compliance
- WCB regulations
- Emergency response planning
Security
- IT
- Physical
Tactical employee matters
- Performance
- Terminations
- Incentive plans
- Compensation reviews

Compliance and Documentation

Documentation of your Policies and Procedures is essential.

It needs to be clear, communicated and available to those who need it.

Practical Training will make sure your managers and staff are aware of the policies and procedures ahead of needing them.

Continue to review and revise these decisions to reflect organizational changes.